Privacy Policy

Who we are

What we collect

Depending on how you use the service, we may process your name, registered mobile number, OTP/authentication and account information, payment-status information, programme and subject information, subject coverage, problems or images you upload, practice responses and interactions, session and calibration history, Standard Independent Mock responses and resulting practice evidence, consent records, and technical or security information needed to operate and protect the service.

Why we use it

We use this information to authenticate the student; provide access that has been purchased; maintain continuity using the same registered mobile number; understand the student's subject coverage and submitted difficulties; provide structured practice; interpret evidence created through use of the service; determine what practice should come next; preserve the student's permitted practice history; provide the Standard Independent Mock when it becomes available under the service rules; reconcile payments; provide support; prevent abuse; maintain security; comply with law; and maintain the reliability of the service.

Uploaded problems, responses and AI/backend processing

Problems, images and information submitted by a student, together with responses and evidence generated while the student uses calibrQ, are processed through the governed backend and AI-assisted practice system. This processing is used to prepare, evaluate and adapt the student's calibrated practice and to support progression through the service.

calibrQ does not present this evidence as a public scorecard. Its purpose within the service is to help determine what practice should come next.

Continuity and practice history

The student's registered mobile number is the continuity key for the service. Practice history is retained across an eligible renewal so that the student continues from the governed state already reached rather than beginning again.

The established renewal window is 15 days from Starter to Extended and 30 days from Extended to Extended. Records that must be retained beyond a service-access window for legal, accounting, payment, dispute or security purposes may be kept for the period reasonably required for those purposes.

Students under 18 and parental consent

Students who are 18 or older may provide their own consent. For a student under 18, calibrQ requires the parent or legal guardian process and consent presented in the service before the student's personal data is processed for calibrated practice, in accordance with applicable law.

Service providers and disclosures

We may use service providers where necessary to operate functions such as hosting, authentication and OTP delivery, communications, payments, security, support, or governed AI/backend processing. They should receive only the information needed for the relevant function and be subject to applicable contractual and legal safeguards. We may also disclose information where required by law.

Security

We use reasonable technical and organisational safeguards appropriate to the information and the service. No online system can guarantee absolute security, but access and processing are designed to be limited to what is required to operate and protect calibrQ.

Your choices and rights

Subject to applicable law, you may request information about the processing of your personal data, correction or updating of inaccurate data, erasure where applicable, withdrawal of consent where processing depends on consent, and grievance redressal. Withdrawal does not affect processing lawfully carried out before withdrawal and may prevent continued use of features that require the relevant data.

Privacy and grievance contact

Changes to this policy

We may update this policy when the service or applicable law changes. The current version will be published here with its updated date.