Refund / Cancellation Policy

Before calibration starts

You may request cancellation and a refund before calibration has started.

Once calibration has started

This boundary is shown in the product when you expressly choose to start calibration and the service displays CALIBRATION STARTED.

Renewal and continuity

Where you purchase an eligible renewal, your existing practice history is retained and your calibrated journey continues rather than restarting. The established renewal window is 15 days from Starter to Extended and 30 days from Extended to Extended.

The same refund boundary applies to a renewed purchase: a refund may be requested before calibration under that purchase has started; once calibration under that purchase has begun, it is normally non-refundable, subject to the exceptions below.

Exceptions

A refund will still be provided where a duplicate or erroneous payment has been charged; calibrQ is unable to provide the service purchased; the service is materially not provided as agreed and applicable consumer law requires a remedy; or a refund is otherwise required by applicable law.

How refunds are returned

Approved refunds will be returned to the original payment method, subject to the payment provider's processing timelines and applicable law.

How to request a refund or cancellation

Send the purchase and account details needed to identify the transaction to the customer-care/refund contact.

Your statutory rights remain

Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited.

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